Tuesday, November 16, 2004
Isn't the Customer Always Right? (Even if they are ignorant?)
A rather minor incident while waiting in line for lunch bothered me today. I was in line to order a roast beef sub and the restaurant hadn't opened yet. They were a bit unprepared, as seen by their rushing around before they opened slightly after 11, and did not have any cups to distribute with meal plans.
I received my sub and was waiting for a cup when apparently a girl found out that they didn't have any turkey today. She was annoyed at the cashier because the cashier didn't relay this information because she "forgot". While this is perfectly ok, the attitudes shown by both the student and the food service worker while dealing with the situation was abysmal. Such things are easily taken care of... I did have an urge to speak up, or mention it to a manager, but I was too busy to give it much more thought. One amusing remark I heard after I received my cup and was heading to get my drink was "They're looking at us like it's our fault!!"
While the people who do the cash registers and food are generally nice to me (because I am nice to them as well), this incident has made me wonder, isn't the customer supposed to be right? A smile, and an apology would have averted this scene.
Just my two cents on the matter.
Oh, and my Roast Beef sub was excellent! ¶ 6:14 PM
A rather minor incident while waiting in line for lunch bothered me today. I was in line to order a roast beef sub and the restaurant hadn't opened yet. They were a bit unprepared, as seen by their rushing around before they opened slightly after 11, and did not have any cups to distribute with meal plans.
I received my sub and was waiting for a cup when apparently a girl found out that they didn't have any turkey today. She was annoyed at the cashier because the cashier didn't relay this information because she "forgot". While this is perfectly ok, the attitudes shown by both the student and the food service worker while dealing with the situation was abysmal. Such things are easily taken care of... I did have an urge to speak up, or mention it to a manager, but I was too busy to give it much more thought. One amusing remark I heard after I received my cup and was heading to get my drink was "They're looking at us like it's our fault!!"
While the people who do the cash registers and food are generally nice to me (because I am nice to them as well), this incident has made me wonder, isn't the customer supposed to be right? A smile, and an apology would have averted this scene.
Just my two cents on the matter.
Oh, and my Roast Beef sub was excellent! ¶ 6:14 PM
